Employees want certainty and safety. Transport teams want control and less firefighting. See how Zooper serves both, including how employee feedback drives improvement.
A good commute app disappears into the day.
A commute programme has two very different users. Employees want to know a cab is coming and that the ride is safe. Transport teams want rosters built, vendors accountable and complaints down. Many systems serve one group and burden the other. Zooper is designed for both.
For employees: control and certainty
- Book in seconds. Create rosters for weeks or months in under 30 seconds, and change or cancel with a single tap.
- Follow the ride. See your cab live, get its ETA and receive an alert before it arrives.
- Feel safe. Share trip details with family or colleagues, and use one-tap SOS to alert the company transport desk.
- Ride when needed. Where your company enables it, book on-demand cabs for airport transfers, local trips or outstation travel.
For transport teams: from execution to monitoring
Clubbing, routing and ETAs are automated, so the desk works from a dashboard instead of a spreadsheet. Exceptions such as delays and route deviations surface as alerts. Duties are paperless, which makes billing more accurate and vendors more accountable.
Why hybrid work changed the brief
Office days now differ from week to week and person to person. When employees manage their own rosters, the transport desk stops being the bottleneck for every change, and the updated roster feeds the next round of planning. The desk sees the result rather than typing in each change.
Closing the loop with feedback
A commute improves fastest when the people riding it can say what is wrong. Zooper's employee app gives them a simple way to report issues and respond to surveys. For transport teams, the value is in the patterns: routes that run late, timings that do not suit a shift, or driver behaviour that keeps coming up. AI-assisted analysis helps surface repeat problems early. Then the team can re-route, retrain a driver or adjust a schedule, and tell employees what changed. That last step matters. Feedback builds trust only when people see it acted on.
The result
Employees get a commute they can plan around. Transport teams get time back for the exceptions that need a human. Both see the same live information, so there is less "where is my cab?" and less "why was that late?"
Want to see the employee and admin views side by side? Book a demo.